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      <image:title>Home - Make it stand out</image:title>
      <image:caption>Whatever it is, the way you tell your story online can make all the difference.</image:caption>
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      <image:title>21 Voices</image:title>
      <image:caption>21 Voices data collection process (2014-2016), December 2015.</image:caption>
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      <image:caption>Social network maps, Oct. 2016. Students created visual maps to illustrate their most meaningful relationships on social media and other communication platforms.</image:caption>
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      <image:caption>Journey Map (Pain Points), Oct 2017. A synthesized representation of our Post-It synthesis of student pain points.</image:caption>
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      <image:caption>21 Voices JTBD personas, Oct. 2017. The JTBD approach helped clearly identify the why and how students choose or “hire” particular products or services to achieve their goal of getting the feedback they need.</image:caption>
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      <image:title>21 Voices</image:title>
      <image:caption>The Striver - STEM student</image:caption>
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      <image:caption>The Wayfarer - STEM student</image:caption>
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      <image:caption>The Striver - non-STEM student</image:caption>
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      <image:caption>The Wayfarer - non-STEM student</image:caption>
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